Refund / Replacement Policy

Draft placeholder — to be reviewed and approved by owner/legal counsel before publishing.

Arrival Guarantee

If your tree arrives dead, severely damaged, broken beyond recovery, or clearly compromised from shipping, contact us promptly with photos. Depending on the situation, we may offer a replacement, store credit, refund, or care guidance. All arrival claims require timely photo documentation.

First-Year Support

We do not offer a blanket first-year replacement guarantee, because survival depends on planting, watering, drainage, weather, site conditions, and ongoing care. We do offer first-year care support — reach out early if your tree shows stress.

Exclusions

See the full exclusions list on our Shipping & Guarantees page.

How to File a Claim

Contact us promptly with your order number and the photo documentation described on the Shipping & Guarantees page.