Care Support
When to Ask for Help
If something seems wrong with your privacy tree, don’t wait until it’s mostly brown to ask for help. Reach out if your tree changes quickly, if you’re unsure about watering, or after extreme weather.
Email photos tosupport@privacytrees.shopWe reply within 1 business day.
How It Works
Three steps to a diagnosis
- Take photosUse the checklist below. Daylight photos show color best.
- Email supportSend them to support@privacytrees.shop with your order number, if you have one.
- Get a planWe reply within 1 business day with next steps, and tell you whether it’s covered by our guarantee.
Send Photos
What to include
- The whole tree
- The top leader
- Close-ups of browning or color change
- Damaged areas
- Trunk base and mulch ring
- Soil and root area
- The wider planting site
- Planting date, growing zone, watering details, recent weather
Don’t panic, but don’t ignore it. Stress is information.
Question about an order, shipping or something else? Visit Help & Contact · Refund & replacement policy