How Can We Help?

Where’s my order?

Check when trees ship to your area and track an order that’s on its way.

My tree looks stressed

Reach out early. Don’t wait until it’s mostly brown. Email support@privacytrees.shop with photos of:

• The whole tree
• Close-ups of any browning
• The trunk base and mulch ring
• The soil, and the wider planting site

Replacement or refund

See what’s covered and how to start a replacement claim.

Planting & care questions

Spacing, watering, first-year care, and the questions we hear most.