FAQ

Quick Answers

Fast answers for buyers. For the full story behind each answer, follow the links to the detailed pages.

Ordering

What trees are available now?

Thuja Green Giant / Thuja Giant and Leyland Cypress. American Pillar is coming in 2027. See the Shop page.

What does waitlist mean?

The tree line is planned but pre-orders aren't open yet. You'll be first to hear. Join the Waitlist.

When will American Pillar be available?

How are the trees shipped?

Packed to protect roots and moisture. Method varies by size and season. See Shipping & Guarantees.

Do you ship in extreme heat or cold?

No. We wait for safe conditions. The tree's health comes first. See Shipping & Guarantees.

What do I do when my tree arrives?

Open promptly, inspect, water if dry, protect from harsh conditions, and plant as soon as possible. See the arrival checklist.

When is the best time to plant?

Spring or fall in most zones. Adjust for your local climate. See Planting & Care.

Can I plant in red clay?

Yes, with attention. Our trees are proven in Georgia red clay. See Planting & Care.

What does browning mean?

Possible stress. Check soil, watering, and the root zone before reacting. See What Stress Looks Like.

Do you guarantee live arrival?

Yes. Contact us promptly with photos if your tree arrives dead or severely damaged. See the Arrival Guarantee.

What is not covered?

Failure to water, overwatering, planting too deep, neglect, animal damage, extreme weather, and similar issues. See the full exclusions list.

Which tree is best for a narrow space?

American Pillar (coming 2027). For now, see the tree chooser on the Shop page.

Which tree grows fastest?

Leyland Cypress is the fastest-growing option available now.

Should I start with small trees or large ones?

Read Why Start Smaller for the full answer.